Privacy Policy

Last Updated: September 22, 2026

The Pit Stop Online LLC (“The Pit Stop,” “we,” “us,” or “our”) respects your privacy and is committed to being transparent about how we collect, use, and protect your personal information.

This Privacy Policy describes how we handle information when you visit thepitstop.online, purchase our products, submit a form or inquiry, request custom products or services, create or use a customer account where available, communicate with us, or otherwise interact with our website and services.

Information We Collect

We may collect personal information that you provide directly to us when you place an order, contact us, submit a form, request a quote or custom product, create a customer account, subscribe to communications, or otherwise interact with The Pit Stop.

Depending on how you interact with us, this information may include:

• Contact information, such as your name, email address, phone number, billing address, and shipping address.

• Order and transaction information, including products purchased, quantities, customization selections, shipping information, order history, and other details related to your purchase.

• Customer account information, if you create an account on our website, including your name, email address, saved addresses, and order history.

• Project and inquiry information, including information you provide when requesting a quote, asking a product question, or discussing a custom project with us.

• Customization and design information, such as vehicle information, measurements, specifications, colors, logos, artwork, photographs, files, or other materials you provide for custom products or services.

• Communication information, including messages, emails, form submissions, and other correspondence between you and The Pit Stop.

• Marketing information, such as your email address and communication preferences if you choose to subscribe to marketing communications.

Payment information may be collected and processed by the payment service providers used through our website. The Pit Stop does not necessarily receive or store your complete payment card information.

Information Collected Automatically

When you visit or interact with our website, certain information may be collected automatically by Squarespace, our website hosting and commerce provider, and by other technologies or service providers used to operate and improve the website.

This information may include:

• Your IP address

• Browser type and version

• Device and operating system information

• Network information

• Pages viewed on our website

• The website or page you visited before arriving at our website

• Clicks and interactions with pages or links

• Website searches

• Scrolling and browsing activity

• Shopping cart and checkout activity

• Dates and times of visits

• Other information about how you interact with the website

We may use this information to understand website traffic and customer behavior, maintain website security and functionality, diagnose technical issues, and improve our website, products, and services.

Squarespace may collect and process certain visitor information as necessary to operate, secure, protect, and improve the website platform and its services.

We may use the personal information we collect for purposes including:

• Processing and fulfilling orders, including payment processing, order confirmation, production, packaging, shipping, delivery, and returns.

• Providing custom products and services, including reviewing specifications, artwork, photographs, measurements, vehicle information, and other materials provided for custom work.

• Communicating with you about orders, inquiries, quotes, custom projects, product questions, customer service requests, or other business-related matters.

• Providing account functionality, including maintaining customer accounts, order history, saved information, and account-related services where available.

• Operating and improving our website, products, services, and customer experience.

• Analyzing website usage and performance to better understand how visitors interact with our website.

• Maintaining security and preventing fraud, misuse, unauthorized transactions, or other potentially harmful activity.

• Sending transactional communications, including order confirmations, shipping notifications, account notices, and other communications necessary to provide products or services you requested.

• Sending marketing communications, when permitted and when you have chosen to receive them. You may unsubscribe from marketing emails using the unsubscribe link included in those messages.

• Complying with legal, tax, accounting, regulatory, and other business obligations and establishing or protecting our legal rights.

We may also use information for other purposes that are reasonably related to the reason it was collected or as otherwise permitted by applicable law.

Our website uses cookies and similar technologies to help operate the website, remember certain preferences, understand how visitors use the website, and improve the performance and functionality of our services.

Cookies are small data files that websites may store on your device when you visit them. Some cookies are necessary for the website to function properly, while others may be used for analytics, performance, or other optional features.

• Necessary cookies, which are required for basic website functions such as security, navigation, shopping cart functionality, checkout, and account features.

• Analytics and performance cookies, which may help us understand how visitors interact with our website, including which pages are viewed and how the website is used.

• Functional cookies, which may help remember certain preferences or improve website features and functionality.

• Marketing or advertising cookies, if used, which may help measure advertising effectiveness or deliver advertising based on website activity.

Our website is hosted by Squarespace, which may use cookies and similar technologies to provide, secure, operate, and improve its platform and services.

Where required or available, you may be able to manage certain non-essential cookies through the cookie consent settings displayed on our website. You may also be able to control or delete cookies through your browser settings. Disabling certain cookies may affect how some features of the website function.

We may share personal information with third parties when necessary to operate our business, provide our products and services, complete transactions, maintain our website, or comply with legal obligations.

• Website and commerce providers, including Squarespace, which hosts our website and provides website, commerce, account, and related functionality.

• Payment processors, which process payments and transactions made through our website.

• Shipping and delivery providers, which receive information necessary to deliver orders and provide shipment-related services.

• Fulfillment providers, including Printful, which may receive customer and order information necessary to produce, package, fulfill, and ship custom merchandise purchased through our website.

• Email and communication providers, which may assist us in sending transactional, customer service, or marketing communications.

• Analytics and technology providers, which may help us understand website usage, maintain functionality, improve performance, and support website security.

• Professional service providers, such as accountants, attorneys, consultants, or other advisers when reasonably necessary for business operations.

• Government authorities or other parties when required by law, including when necessary to comply with legal obligations, court orders, regulatory requirements, or to protect our rights, property, customers, or others.

We do not share personal information with third parties solely for their own independent purposes unless disclosed in this Privacy Policy, permitted by law, or authorized by you.

The Pit Stop does not sell personal information in exchange for money.

We do not currently use third-party advertising pixels or similar technologies to share personal information for cross-context behavioral advertising. We may disclose personal information to service providers and business partners as described in this Privacy Policy when necessary to operate our website, process transactions, fulfill orders, provide services, or support our business operations.

If our practices change in the future, we will update this Privacy Policy and provide any privacy choices required by applicable law.

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing products and services, maintaining customer and order records, responding to inquiries, supporting warranty or customer service needs, preventing fraud, and meeting legal, tax, accounting, and regulatory obligations.

The length of time we retain information may vary depending on the type of information, the purpose for which it was collected, and applicable legal or business requirements.

When personal information is no longer reasonably necessary for these purposes, we may delete, anonymize, or otherwise securely dispose of it, subject to any applicable legal or recordkeeping requirements.

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information.

• Access your information, including requesting information about the personal information we maintain about you.

• Correct your information, including requesting that inaccurate or incomplete personal information be updated.

• Delete your information, subject to certain exceptions or legal, accounting, security, or recordkeeping requirements.

• Opt out of marketing communications by using the unsubscribe link included in marketing emails or by contacting us.

• Exercise other privacy rights, where applicable under the laws of your state or country.

To submit a privacy-related request, please contact us using the information provided in the Contact Us section below. We may need to verify your identity before completing certain requests.

We will respond to valid privacy requests as required by applicable law.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Our website is hosted by Squarespace, which provides infrastructure and security features used to operate the website and process website activity. Payment information is processed through third-party payment providers rather than being stored directly by The Pit Stop in full payment-card form.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee absolute security.

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we become aware that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.

If you are a parent or legal guardian and believe that a child under 13 has provided personal information to us, please contact us using the information provided in the Contact Us section below.

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, legal requirements, or the technologies we use.

When we make changes, we will update the Last Updated date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect personal information.

If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy-related request, please contact us at:

The Pit Stop Online LLC
Josh.ThePitStop@gmail.com or Tim.ThePitStop@gmail.com
thepitstop.online