Last Updated: September 22, 2026

This Shipping Policy explains how orders placed with The Pit Stop Online LLC (“The Pit Stop,” “we,” “us,” or “our”) are processed, shipped, and delivered. Shipping times and methods may vary depending on the product, destination, availability, customization requirements, and fulfillment method.

 Shipping Policy

ORDER PROCESSING TIMES

Order processing time refers to the time required to prepare an order for shipment and is separate from the estimated transit time provided by the shipping carrier.

  • In-stock products are generally prepared for shipment as soon as reasonably possible after payment and order information have been confirmed.

  • Custom and made-to-order products require additional production time before shipment. Production time varies based on product complexity, materials, customization requirements, current workload, and customer approvals.

  • Orders containing multiple products may ship separately when items have different production times, fulfillment locations, or shipping requirements.

  • Processing times are estimates and may change due to material availability, production demands, holidays, or other circumstances.

If a product has a specific estimated production or processing time, that information may be displayed on the product page, provided during the ordering process, or communicated directly to the customer.

Custom & Made-to-order Products

Many products offered by The Pit Stop are custom, personalized, fabricated, embroidered, upholstered, or otherwise made specifically for a particular customer, vehicle, application, or project. These products require additional production time before they are ready to ship.

  • Production times vary depending on product complexity, materials, customization requirements, current workload, and other production factors.

  • Customer approvals may be required before production begins. Delays in receiving measurements, artwork, vehicle information, design approvals, or other requested information may extend the estimated completion date.

  • Material availability may affect production schedules. If a required material becomes unavailable or delayed, we may contact you with updated timing or available alternatives.

  • Estimated completion dates are provided as good-faith estimates and are not guaranteed unless specifically stated otherwise in writing.

  • Multiple custom products within the same order may be completed and shipped at different times depending on their individual production requirements.

  • Changes requested after production begins may result in additional production time, additional charges, or a revised shipping estimate.

Once a custom or made-to-order product is completed, it will be prepared for shipment using the available shipping method appropriate for the product, destination, size, weight, and packaging requirements.

shipping Rates & Methods

Shipping charges and available shipping methods vary based on the product, destination, package size, weight, fulfillment location, and other shipping requirements.

  • Shipping rates may be calculated at checkout, included in a custom quote, or provided separately when an order requires special handling or freight arrangements.

  • Available carriers and services may vary by destination and product type. We may use carriers such as UPS, FedEx, USPS, or other shipping and freight providers where appropriate.

  • Shipping method selection may depend on the size, weight, value, fragility, and packaging requirements of the order.

  • Expedited shipping, when available, affects carrier transit time only and does not necessarily reduce product processing or production time.

  • Special handling or oversized items may require additional shipping charges, freight service, residential delivery fees, liftgate service, or other carrier-specific charges.

  • Third-party fulfillment providers, including Printful where applicable, may use their own shipping methods, carriers, rates, and fulfillment locations.

Shipping charges shown at checkout are based on the information available at the time of purchase. If an unusual shipping requirement or significant carrier adjustment affects the order, we may contact you before shipment to review the available options.

SHIPPING ADDRESSES & ADDRESS CHANGES

Customers are responsible for providing a complete and accurate shipping address when placing an order.

  • Address accuracy should be reviewed carefully before submitting an order. Incorrect, incomplete, or outdated address information may result in delays, additional charges, or failed delivery.

  • Address changes should be requested as soon as possible. We cannot guarantee that an address can be changed after an order has entered production, fulfillment, or shipment preparation.

  • Carrier rerouting fees or additional shipping charges resulting from a customer-requested address change may be the responsibility of the customer.

  • Returned or undeliverable packages may require additional shipping charges before they can be sent again.

  • Orders shipped to third-party or freight-forwarding addresses are delivered according to the address provided by the customer, and additional handling by that third party is outside our control.

If you notice an error in your shipping address after placing an order, contact us as soon as possible with your order information and the corrected address.

TRACKING INFORMATION

Tracking information may be provided when an order ships and a tracking service is available from the carrier or fulfillment provider.

  • Tracking availability depends on the carrier, shipping method, destination, and fulfillment provider used for the order.

  • Tracking updates are provided by the shipping carrier and may not appear immediately after a shipping label is created.

  • Estimated delivery dates shown in tracking information are provided by the carrier and may change during transit.

  • Multiple shipments may result in more than one tracking number when products are shipped separately or fulfilled from different locations.

  • Third-party fulfillment orders, including Printful orders where applicable, may receive tracking information directly from the fulfillment provider or through our website.

If tracking information has not updated for an extended period or appears to show an issue with delivery, please contact us with your order number so we can review the shipment information available to us.

DELIVERY ESTIMATES & CARRIER DELAYS

Delivery dates and transit times provided by The Pit Stop, shipping carriers, or fulfillment providers are estimates and are not guaranteed unless specifically stated otherwise.

  • Carrier transit times begin after the order has been processed, produced where applicable, and transferred to the shipping carrier.

  • Estimated delivery dates may change due to weather, holidays, transportation disruptions, carrier volume, customs processing, labor disruptions, natural disasters, or other circumstances outside our reasonable control.

  • Production time and shipping time are separate. Expedited shipping does not necessarily reduce the time required to manufacture, customize, embroider, fabricate, or otherwise prepare an order.

  • Carrier delays may occur after an order has left our possession. We will assist with available shipment information where reasonably possible, but carrier operations and delivery schedules are controlled by the carrier.

  • International delivery times, if applicable, may be affected by customs inspections, import processing, local delivery networks, and other destination-country requirements.

If a shipment is significantly delayed beyond the carrier’s estimated delivery window, please contact us with your order number so we can review the available tracking information and determine whether additional action may be appropriate.

LOST, MISSING, OR STOLEN PACKAGES

If a shipment appears to be lost, missing, or stolen, please contact us as soon as possible with your order number and any relevant tracking information.

  • Lost shipments may require a carrier investigation before a replacement, refund, or other resolution can be considered.

  • Packages marked delivered should first be checked around the delivery location and with household members, neighbors, building staff, or other individuals who may have accepted the package.

  • Carrier delivery scans are controlled by the shipping carrier and may occasionally appear before the package is physically received.

  • Stolen packages that have been confirmed as delivered may require the customer to contact the carrier, property management, or local authorities depending on the circumstances.

  • Incorrect shipping addresses provided by the customer may limit our ability to recover, replace, or refund an order.

  • Resolution options may vary depending on the carrier, shipping method, insurance coverage, order value, and circumstances of the shipment.

We will make reasonable efforts to assist with available carrier information and claims, but the outcome of a lost or stolen package investigation may depend on the shipping carrier or other third parties involved.

DAMAGED SHIPMENTS

If an order arrives damaged, please contact us as soon as reasonably possible so we can review the issue and determine the appropriate resolution.

  • Photographic documentation may be required, including photographs of the damaged product, shipping box, packaging materials, shipping label, and any visible damage to the package.

  • Packaging materials should be retained until the issue has been reviewed, as the shipping carrier may require the original packaging when evaluating a damage claim.

  • Visible shipping damage should be reported promptly after delivery to help preserve any available carrier claim rights.

  • Concealed damage discovered after the package is opened should also be reported promptly with photographs and a description of the issue.

  • Carrier claims may require additional information, inspection, or processing time before a replacement, repair, refund, or other resolution can be determined.

  • Product damage unrelated to shipping, including damage resulting from installation, modification, misuse, or handling after delivery, is not considered shipping damage.

Depending on the circumstances, the available resolution may include repair, replacement, replacement components, a refund, or another appropriate remedy. We may request additional information before determining the appropriate resolution.

SPLIT SHIPMENTS & THIRD-PARTY FULFILLMENT

Some orders may be shipped in multiple packages or fulfilled from more than one location depending on product availability, production requirements, size, weight, or the fulfillment provider used.

  • Split shipments may occur when products within the same order have different processing times, production requirements, or fulfillment locations.

  • Multiple tracking numbers may be provided when an order is shipped in more than one package.

  • Third-party fulfillment providers, including Printful where applicable, may produce, package, and ship certain products directly to the customer.

  • Fulfillment timing for third-party fulfilled products may differ from products produced or shipped directly by The Pit Stop.

  • Packaging and carriers may vary between shipments within the same order.

  • Partial delivery of an order does not necessarily mean that the remaining items have been lost or omitted if they are being fulfilled separately.

When an order is split into multiple shipments, each package may have its own tracking information, estimated delivery date, and carrier. Customers should review all tracking information provided for the order.

OVERSIZED & SPECIAL-FREIGHT ITEMS

Certain products may be too large, heavy, fragile, or otherwise unsuitable for standard parcel shipping and may require freight service, special handling, or alternative delivery arrangements.

  • Freight shipping may be required for oversized, heavy, or unusually shaped products.

  • Additional charges may apply for residential delivery, liftgate service, limited-access locations, inside delivery, appointment delivery, or other carrier-specific services.

  • Delivery access must be suitable for the carrier and shipment type. Customers are responsible for providing accurate information about delivery conditions when requested.

  • Freight delivery appointments may be required, and missed appointments or failed delivery attempts may result in additional charges.

  • Shipment inspection should be completed at the time of freight delivery when possible. Visible damage should be noted on the carrier’s delivery receipt before acceptance.

  • Special shipping arrangements may require us to contact the customer before the order is shipped to confirm delivery details, charges, or service requirements.

Shipping charges for oversized or freight items may be quoted separately from the product price. If additional freight charges or special delivery requirements apply, we will communicate those details before shipment whenever reasonably possible.

INTERNATIONAL SHIPPING

International shipping may be available for certain products and destinations. Availability, shipping methods, costs, and delivery times may vary depending on the destination country, product type, package size, weight, and carrier requirements.

  • Customs duties and import taxes may be charged by the destination country and are generally the responsibility of the customer unless otherwise stated.

  • Brokerage, handling, or clearance fees may also be charged by the carrier, customs authority, or other third party.

  • Customs processing may delay delivery beyond the carrier’s original estimate.

  • Import restrictions vary by country. Customers are responsible for confirming that purchased products may legally be imported into and used within their destination country.

  • International tracking may vary depending on the carrier and destination, and tracking updates may become less detailed after a shipment enters another country.

  • Returned international shipments resulting from unpaid duties, refused delivery, incorrect address information, or import restrictions may be subject to additional shipping, return, or handling charges.

The Pit Stop does not control customs assessments, import requirements, or fees imposed by foreign governments, carriers, or customs authorities. Customers are responsible for any applicable duties, taxes, fees, or import requirements associated with their order unless otherwise stated.

Contact us

If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy-related request, please contact us at:

The Pit Stop Online LLC
Josh.ThePitStop@gmail.com or Tim.ThePitStop@gmail.com
thepitstop.online